Our 100-Day Guarantee covers engraving errors made by us, engraving production defects, and a pet portrait that is not recognizable from the photo you supplied. Contact us within 100 days of delivery. We review your photos and arrange a free replacement for a covered issue, including delivery.
How to use the guarantee
Contact us through our contact page within 100 days of delivery with your order number, a description of the issue, your original pet photo and clear photos of the engraving. For a covered issue, the replacement and its delivery are free. Please contact us before sending anything back; we will explain the next steps.
Returns and customer rights
Our additional 100-Day Guarantee provides a free replacement for covered engraving issues. For return eligibility, return costs and refunds, see our returns and refund policy. Your statutory consumer rights, including any applicable rights for faulty, incorrect or misdescribed goods, remain unaffected.
The terms offered when you placed your order continue to apply to that order. This update does not remove an earlier return promise or limit your statutory consumer rights.
Contact
PawToKeep · Josef Darwish · Meiselstraße 15–17/7/22 · 1150 Vienna, Austria · service@pawtokeep.com.
