PawToKeep
Contact Us
Questions about your photo, engraving or order? Contact the PawToKeep team through our online form.Need help choosing a photo, personalizing a piece or checking an order? Email service@pawtokeep.com or use the form below.
Already placed an order?
Include your order number and a short description. For an engraving issue, your original pet photo and clear photos of the piece help us assess it. Never send full payment-card details.
Personalized items and engraving support
We do not offer voluntary change-of-mind returns for personalized or engraved items. Our 100-Day Engraving Guarantee provides a free remake or replacement, including delivery, for covered engraving issues. Statutory rights for faulty, incorrect or undelivered goods remain unaffected.
Changes or cancellations
Contact us as soon as possible if your order needs a correction. Before personalized production starts, we will try to help and confirm whether your request can be accommodated. If a statutory withdrawal right applies to your purchase, you can use the cancellation form below or send a clear statement by email or post.
Get in touch
How can we help?
Questions about an order, your photo or an engraving? Send us a message. If you're contacting us about an existing order, please include your order number.
Online withdrawal form
Request cancellation
Use this form for purchases where a statutory withdrawal right applies. Goods clearly personalized to your specifications may be excluded. Your mandatory statutory warranty rights are unaffected.